Typically your order will ship within 24 hours. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. Once your order ships, you will receive an message with your tracking number.
Exchange policy
Faulty/ defective products purchased from us can only be exchanged if:
The faulty is reported within 3 working days from the date of receiving
The fault is verified to be genuine and not as a result of mishandling by the customer
365 Day Warranty Policy
We offer a 1 year manufacturer warranty on all our products for defects in craftmanship or materials. After we inspect the product and verify it is defective we will repair or replace the item. We just ask that you ship it to us, and we will handle the rest.
The warranty does not cover over usage, or damage from accidents, pets, children, misuse or water damage.
30 Day Return Policy
Returns are acceptable only if:
The product is damaged or defective
Damage or defect is not as a result of customer's fault
The wrong item has been delivered
The product is not as advertised ( the product does not match with the website image, description and specification)
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Vivid Image Marketing will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.
Please return your purchase to the following address: Vivid Image Marketing Blok E3-02, Jalan Maju 2/1, Taman Lembah Maju, 56100 Kuala Lumpur, Wilayah Persekutuan
Please contact us at Vividimage88@gmail.com if you have any questions or doubts.
